Welcome to Smart Solutions

I would like to take the opportunity to rate the service received today. 5-Excellent, for the following reasons; Translation support provided at short notice Shenaz was prompt arriving via teams, and sensitively waited before departing the meeting Her translation support was excellent Kind regards

You and your team have been very helpful, I can’t thank you enough. Great service! 😊

I would like to leave some positive feedback for the interpreter that conducted the below booking. The interpreter was thorough, attentive and concise with her translation and I would like to thank her for making the call with the client smooth and easy for both myself and the service user. Please ensure that she receives the commendation and feedback.

Thank you hugely for your involvement in this morning’s meeting, including your flexibility when the meeting overran at such a critical and emotional juncture. Your calm, friendly and professional manner was so much appreciated. It was a pleasure to work with you. Please do pass this on to your manager if there is someone in this role. Many thanks indeed, Rachael

Can we pass comments on that this interpreter was brilliant please?

Many thanks for organising this at such late notice.

Following the use of the Burmese interpreter on 22nd November 2024 I just wanted to say thank you and although there were a couple of minor issues initially these were resolved very quickly by you. I had a clear line of communication with you and I was very impressed with your service and grateful to be able to complete my interview with the interpreter present on a Teams call.

Thank you for this I rated the service as 5

Phone calls to the company are answered very quickly. We had a request for an Arabic interpreter urgently, and PLS found and connected us to an interpreter within 24 seconds.

Top class service. Very helpful and friendly team, any questions/issues are dealt with quickly and efficiently. Would definitely recommend them!

PLS deliver Telephone interpreting for us and we can confirm that all are requests are dealt with instantly.

Thank you for confirming this for me. Please pass on that the support from your team has been very helpful and you have provided us with excellent customer service – thank you.

Thank you for sending the confirmation. I can honestly say I love working with you all at Premium Linguistics as feel there is mutual respect, trust and understanding. Hope you have a great evening

I wanted to share a compliment for your Interpreter Munimah Ahmed Omer, They were really helpful in gaining the voice of the young person I was speaking to. The session was quite involved, but the young person was able to express himself with support from Munimah, and as a result he told me that he felt more hopeful than he had for a long time. I believe this was because he really felt listened to and heard. I the conversation flowed easily and I believe that this was a direct result of Munimah’s skill in facilitating the discussion. I would rate this as a 5 Many thanks

Yes unfortunately there was a problem with us joining teams, however Diana Haniefa kindly shared telephone number and we were able to complete telephone appointment The nature of the call turned out to be very sensitive and was cut short to around 30minutes. Given the nature of the original meeting it has been necessary to use interpreter again in emergency Diana has gone above and beyond to help in a very sensitive situation so would really like to pass on thanks to her and your organisation Once again thanks

I just want to offer some feedback on Sam booked this afternoon, he was very personable with our young person and made him feel at ease. This enabled him to participate in his meeting and helped us to understand his wishes and feelings well. Sam was very professional and helpful, thank you.